Support
We're here to help. Search the FAQ below or reach us directly.
Frequently Asked Questions
How do I delete my account and data?
Go to Profile → Settings → Account → Delete account. This permanently removes all your data within 30 days in line with our Privacy Policy. You can also request deletion by emailing us.
How do I cancel my subscription?
Subscriptions are managed by Apple (App Store) or Google (Play Store) — not by us directly.
iPhone/iPad: Settings → [your name] → Subscriptions → MyFitBuddy → Cancel.
Android: Play Store → Profile → Payments & subscriptions → Subscriptions → MyFitBuddy → Cancel.
Cancelling stops future renewals; access continues until the current period ends.
I was charged but the app shows a free plan. What do I do?
This usually resolves itself within a few minutes — tap Restore purchases on the Pricing screen (Profile → Go Pro). If it doesn't, email us with your receipt and we'll fix it manually.
My food isn't in the database. Can I add it?
Yes. Tap the + icon in the food search and choose Create food. You can also scan a barcode — if it's missing we'll look it up from Open Food Facts and USDA automatically.
How are my calorie and macro targets calculated?
We use the Mifflin-St Jeor equation for BMR and apply an activity multiplier, then adjust for your goal (cut, maintain, or bulk) and training frequency. See our Accuracy & Methodology page for the full breakdown.
Is my health data private?
Yes. We never sell your data or use it for advertising. Health and fitness data is encrypted in transit and at rest. Read our Privacy Policy for full details.
The AI coach gave me advice I'm unsure about. Is it safe?
MyFitBuddy's coach is designed to be evidence-based and cite its sources, but it is not a substitute for professional medical or nutritional advice. Please consult a qualified professional for health decisions. See our Health Disclaimer.
How do I report a bug or send feedback?
Email us at support@myfitbuddy.fit with a description of what happened and your device / OS version. Screenshots or screen recordings are very helpful.